Fixing a Paper Jam  

It’s unfortunate but eventually you will run into a paper jam. They are a problem that is still common even as our office machines become more advanced. Luckily, fixing a paper jam is easy to do as long as you know what you are doing. Don’t let a paper jam get you down. Follow these simple steps to get back to work faster.

The first thing you need to remember is to stay calm. Getting mad at your machine isn’t going to help you at all. Poking around your machine without knowing what you are doing is only going to hurt you in the end. Stay calm and follow these steps and you should be back to work in no time.

  1. Locate the source of the jam. This will usually be in the paper tray. If you are unable to find the source of the jam in the paper tray then you may need to open the copier.
  2. Gently remove the paper causing the jam. Make sure to not yank or pull aggressively on the paper. This can cause something to break inside the copier and only casue more problems.
  3. Remove any extra scraps. Double check for any small scraps that may be left behind. These could cause issues later.
  4. Run a cleaning program. This is not necessary but will help to remove tiny pieces of paper and dust from the brushes.

If you follow these steps but are still experiencing problems then it may be time to contact your maintenance team or leasing company. The problem may be bigger than just a simple paper jam and that’s something that you will want an expert to look at themselves.